Event Managing Customer Expectations (NEW)
Date 4/19/2023
Time 8:00 AM - 9:15
Description

We live in times where the customer experience is growing in importance, especially in retaining current clients. In this course, you will learn how to set and manage your customer expectations to help create a mutually beneficial relationship. It is focused on:

· Understanding the importance of managing expectations

· Utilizing strategies to manage customer expectations

· Maximizing relationships by managing expectations

Levels: All levels. This course will provide tools that any agent can use to manage customer expectations.