TRAVEL AGENTS
Question - Why did Cruise360 prices increase and what is included with my Cruise360 registration?
Answer - Cruise360 prices have been held since 2022. Meanwhile, inflation during these years has increased costs substantially. We strive to offer the best value for a six-day show while keeping prices as low as possible. Your Cruise360 Registration Includes:
- CLIA Seminars
- CLIA Graduate Reception (if CLIA Certified)
- Product & Destination Workshops Featuring the Latest Information from Destinations Around the World and Industry Partners
- Cruise360 Trade Show with the Exhibitors You Want to See
- Hall of Fame Cruise Industry Awards & Gala Dinner
- Global Cruise Line Showcases Highlighting the Latest from Each Brand
- Three General Sessions Featuring Key Industry Leaders (food provided)
- Visit Lauderdale Welcome Reception (food provided)
- Ship Inspections featuring CLIA Global Cruise Lines
- Familiarization Trips hosted by Visit Lauderdale
- A Week's Worth of Networking
Question - Will shuttles to and from the hotels be available and what is their schedule?
Answer - CLIA provides hotel shuttles to and from the convention center for all CLIA host hotels, including the Hilton Fort Lauderdale Marina, Renaissance Fort Lauderdale Marina, Four Points, Embassy Suites, and Hyatt Place. Shuttles operate at 15-minute intervals during specified times. The full shuttle schedule will be provided closer to the event.
Question - Regrettably, I can no longer attend Cruise360. How do I request a refund?
Answer - 2025 Cruise360 Agent Registration can be canceled, by written request only, up until 100 days prior to the event—no later than January 10, 2025. Registration cannot be transferred to another attendee or event year. The refund amount will be the registration paid minus a $75 processing fee. To request a refund, please email [email protected]. After January 10, 2025, agent registration will be 100 percent non-refundable, and no refunds will be issued.
Question - What should I bring with me to Cruise360?
Answer - The following items are suggested:
- The ID you used to register for Ship Inspections (driver’s license, state ID, or passport)
- Laptops, Notepads, and Writing Utensils (blue or black ink pen, or #2 pencil)
- Business Cards
- Comfortable Shoes
- A Sweater – the Convention Center is chilly
Question - Can I attend certain days of Cruise360? Or do I have to attend all days?
Answer - Agents may choose to attend any day(s) they would like to attend. Please consult the website for a full schedule of events. Registration fee will not be prorated based on the number of days attended.
Question - What if I miss the deadline for building my Cruise360 schedule, or the breakout I am interested in is at capacity?
Answer - If you miss the deadline or if a breakout reaches capacity, a standby line will form outside the room. Attendees will be admitted based on availability at that time. Regardless of whether you plan your schedule in advance, you will have full access to General Sessions, the Cruise360 Trade Show, and the Hall of Fame Cruise Industry Awards & Gala Dinner. Please note that you must build your schedule on cruise360.org and not within the Cruise360 App. Creating your schedule only within the App will not guarantee attendance at your desired breakouts, as it does not sync with cruise360.org. Additionally, we encourage you to print your schedule before arrival, as on-site printing will not be available.
Question - What time should I arrive to breakouts that I have pre-scheduled my attendance?
Answer - You should arrive 10 minutes prior to the start time of CLIA Seminars, Product & Destination Workshops, Cruise Line Showcases, and Sponsored Meals. After this time, CLIA reserves the right to offer any available seating to attendees in the standby line.
Question - I am unable to preschedule the General Sessions and The Hall of Fame Cruise Industry Awards & Gala Dinner, what should I do?
Answer - All General Sessions and The Hall of Fame Cruise Industry Awards & Gala Dinner are automatically added to all registered attendees’ schedules. To view your schedule, click on ‘My Account’ and ‘View My Schedule’.
Question - Am I allowed to attend the Graduate Reception?
Answer - The Graduate Reception is for individuals who have achieved CLIA certification. You will receive a special CLIA invitation via email if you are certified approximately one week in advance of the event.
Question - Am I allowed to attend the private VIP Reception?
Answer - No. The private VIP reception is invitation-only and reserved for our Cruise Line Leaders.
Question - Do I need to register for CLIA Certification in advance?
Answer - We recommend you register for CLIA Certification in advance to better guide your professional development choices at the conference. If you did not register in advance, you can still do so at any time following the event. To learn more about CLIA Certification, click here.
Question - Why should I enroll in CLIA Certification?
Answer - CLIA’s certification programs elevate your personal and professional brand, and is also an important consideration for vacationers when selecting a travel agent. As our biggest professional development event of the year, Cruise360 allows you to make significant progress towards your certification in just one action-packed week.
Question - How do I get credits for courses I take at Cruise360?
Answer - You must be scanned at the entrance of each seminar you attend and then pass the associated quiz in order to receive credit for that seminar.
Question - Will UPS be on-site during the Cruise360 Trade Show to ship my materials home?
Answer - Yes. UPS will be on-site outside the Cruise360 Trade Show on Thursday to assist you with materials you wish to ship home.
Question - Can I drive to and from my scheduled Cruise360 Ship Inspections?
Answer - We highly encourage you to use CLIA-provided transportation. However, if you choose to drive separately, it is your responsibility to meet your group at the pier. CLIA cannot delay the Ship Inspection if you are at the wrong location or arrive late.
Question - Will there be a Cruise360 App?
Answer - Yes, details for the Cruise360 App will be provided one week prior to the event. Please note, you must create a separate Cruise360 App login as it does not integrate with cruise360.org. This means that the schedule you create on cruise360.org will not automatically transfer into the app and you will need to add the sessions you selected manually.
Question - Are any meals provided?
Answer - Yes. Meals are provided at the three General Sessions, Hall of Fame Cruise Industry Awards & Gala Dinner, and the Host City Reception.
Question - Am I allowed to bring outside food & beverage into the convention center?
Answer - No. Unfortunately, outside food and beverages are not permitted in the convention center. However, concession stands within the convention center will be open during Cruise360 where attendees can purchase meals, snacks, and beverages.
Question - What is the dress code for Cruise360?
Answer - The dress code for Cruise360 is business casual. During the Hall of Fame Awards & Gala Dinner, many attendees dress in cocktail attire but it is not required.
Question - How old do I need to be to attend Cruise360?
Answer - All attendees must be at least 21 years of age. Children are not permitted.
Question - Am I able to bring a guest to Cruise360?
Answer - Yes. Guests are permitted, but they must be registered as Non-Members for the entire event. If a guest is not registered as a Non-Member, they will not be allowed to attend any part of the event, including the Hall of Fame Cruise Industry Awards & Gala Dinner.
Question - Will CLIA store my luggage during Ship Inspections?
Answer - No. Please work with your chosen hotel to store any luggage including during Ship Inspections.
Question - What does professional behavior mean at Cruise360?
Answer - Professional Behavior means being respectful at all times to everyone. Verbal abuse of any kind will not be tolerated and CLIA reserves to the right to remove any attendees exhibiting unprofessional behavior without refund.
Question - What if I need special accommodations at Cruise360?
Answer - If you require special accommodations, such as food allergies, mobility assistance or an American Sign Language (ASL) interpreter, please indicate as such during the registration process. Any ASL requests must be submitted by December 31, 2024. Attendees with special accommodation requests will be contacted by our staff three weeks prior to the event for verification.
Question - What do I do if I have forgotten the password for my account?
Answer -
- Click on “Forgot your Password”
- Enter your User ID
- Click Submit
- The password reset link will be sent to your email address on file
- Please be sure to check your spam or junk folder
*Please note, CLIA does not have access to password information
Question - Will CLIA Cruise360 ever ask me to send credit card or personal information via email?
Answer - It’s been brought to our attention that multiple email phishing scams are being circulated to our agents for either Cruise360 registration or CLIA membership renewal. These emails often state there was an “error” or “some kind of problem” with your payment and asking you to please fill out the attached credit card payment authorization and email it to a specific address. Some emails have also asked for a copy of a photo ID.
These emails are a scam. Please do not send your credit card information or your photo ID to anyone by email. CLIA will never ask you to submit payment information via email, as it is not secure.
We have notified our IT staff, and they are actively monitoring the situation. However, as with most scams of this type – which are becoming increasingly common in our digital world – the most powerful tool to combat these efforts is awareness and vigilance.
Looking for more information on how to protect yourself? Check out this link for additional information from the U.S. Securities and Exchange Commission: Phishing" Fraud: How to Avoid Getting Fried by Phony Phishermen
If you have already responded to a similar request, please contact the bank that issued the credit card in question and report it to them.
Please feel free to contact us with any questions at 202-759-9370.
For additional information, please contact the CLIA Membership Team, at [email protected] or 202-759-9370 option(5)